Question: Does Hermes Have An App?

How do I know when my Hermes parcel will be delivered?

To find out where it is and when it will reach us you’ll need to speak with the sender.

This will show when we received your parcel from your sender.

We’ll deliver your parcel within the agreed timeframe i.e.

next day, 48 hours, standard 3-5 days..

What happens if I’m not in when Hermes deliver?

If you have missed the first attempt, they will leave a card notifying you of the next delivery date. In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge. … Alternatively the courier will leave your parcel in a ‘safe place’.

Are Hermes still collecting parcels?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays.

Can you live track Hermes?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

What does Hermes on its way to courier mean?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

Why is my Hermes parcel late?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

How late can Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

Is Hermes the worst delivery company?

Hermes, along with rival Yodel, were ranked the UK’s worst parcel delivery services earlier this year in a survey by MoneySavingExpert.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

What happens if my Hermes parcel doesn’t arrive?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

Where is my Hermes parcel?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

How do you speak to someone at Hermes?

The contact number for Hermes is available directly from their website at no or lower cost. To speak to Hermes on the phone, call 0330 333 6556.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Can my Hermes parcel be collected?

You can request a courier collection up to 7 days in advance and if you place an order before 10pm you have the option to have your parcels collected the next day.