Question: What Happens If Hermes Can’T Deliver Parcel?

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

They will typically address the complaint within the same working day..

What happens if Hermes Cannot deliver after 3?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. … If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival.

Can my Hermes parcel be collected?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

What’s the latest time a parcel can arrive?

Our deliveries are scheduled to be completed:Addresses in urban areas – by 3pm.Addresses in rural areas – by 4pm (subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands)

Why has my parcel been delayed Hermes?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

How do you return a Hermes parcel?

Here’s how it worksChoose your retailer. We return parcels to over 240 retailers. … Enter your order reference and email. That’s all the info you need to return your parcel. … Drop off your parcel at your nearest ParcelShop. Print your returns label and drop your parcel off at your nearest ParcelShop.

What happens if Hermes damage your parcel?

If you do not take out our Full Cover for a Parcel that is not a Postage Refund Only Product, we will only be liable to pay the lesser of £20 of the cost or repair if we damage your Parcel or the value of the lost or damaged Parcel and we will refund your Charges.

How long does a Hermes parcel take to be delivered?

Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep. Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday. 3 Day Service Returned parcels will be delivered back to you by Day 3.

What do I do if Hermes Parcel not delivered?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

How do I speak to a real person at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

How do you send a Hermes parcel?

Book a courier online or drop your parcel at one of our local ParcelShops or lockers. Track your parcels and tell us where to leave them. If it’s not quite right you can return your parcel quickly and easily with Hermes.

How can I talk to Hermes customer service?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

What happens if a parcel isn’t delivered?

If you’re not at home, we’ll attempt to deliver your item* to your neighbour and leave a card. If we can’t deliver to them, we’ll leave a card and take the item back to the Customer Service Point. You can then either collect it or arrange a Redelivery (full details will be on the card).

Is Hermes return free?

Most items can be returned to us in-store, sent back to us free-of-charge using the Hermes delivery service or can be sent back using a postal service that you’ve paid for.